TECHNICAL STRUCTURE
The technical structure allows the
maximum agility, providing the insurance companies with the results
of assessments made in the garages, and send them directly via
phone. All that operation is performed within 24 hours.
- I. Technical analysis cell of appraisals
- • The technical analysis cell of appraisals allows a conference
of 100% of services performed by the company for the market. in it,
the work of the adjusters is checked by experts, so that there is
no deviation. It is also ready to meet any customer request, with
immediate answers.
- II. Technical Analysis CELL in Trucks
- • Technical analysis cell in trucks the appraisals carried out
in trucks are extremely more complex and require a level of
advanced knowledge. Currently Auto Reg has a cell for the analysis
of these appraisals, with experienced supervisors who can provide
support for the adjusters at real time. through it, the customer
can also resolve questions about the claims, reducing costs and
speeding up the process, reducing the response time to the
insured.
- III. Time monitoring cell of appraisals
- • Time monitoring cell of appraisals with a modern system of
real-time monitoring of the appraisals that run daily. This cell
can provide an instant feedback to customers, with details shortly
after its implementation. The cell has a highly trained team that
can inform the data services that are running on any moment of the
day, to the customer and to the branch offices of the company, also
acting as a support to managers.
- IV. Audit cell
- • The revision of processes is one of the concepts valued by
the company. For this reason, auto reg created a cell to perform
the verification of their own services. With a highly experienced
staff, the cell can analyze the data services performed by the
adjusters, using modern tools that enable it to show if there is
something inconsistent. This work can also be done attending a
customer request, when it feels the need to check the activities
under a specific focus.
TECHNOLOGY
The Work and control developed by AUTO REG are
computerized and kept in a database. The servers that make up the
technological park are located in the best Data Center in
Latin America, and can ensure the highest level of agility in the
transmission of data among all stakeholders: suppliers, employees
and customers.
DATA CENTER
Always aiming at the total availability and security of customer
information, Auto Reg allocates its best servers in the best
Data Center of Latin America with the highest level of electrical
safety, logic and physics . In addition to this structure, the
company also allocates contingency servers in another data
center, located in São Paulo, with modern IT investments.
CONTINGENCY
The security of information and the guarantee of the
execution of operation at the specified time are
extremely important points in the segment of
regulations for it involves multiple parts and different
levels of information. Therefore, since the year 2006 the company
has a contingency Data Center, which allows the execution of any
operation carried out by the headquarters and branches.
With its own links and additional equipment, the contingency Data
Center also allows the transference of the employees of a
particular unit, to perform there their daily operations without
the need of any change in the flow of the processes.
This is one more guarantee offered to the customers who need
agility in the response time to the insured and total
integrity of information.
STATISTICS
The company is prepared to provide monthly statistical reports
that will allow a better analysis and the management of the car
portfolio . These reports cover the following points:
1.Global Indices: Average claim of partial loss;
- • Average claim per region;
- • Average claim per adjuster;
- • Type of vehicle:National car, imported car, truck, truck
trailer, etc.
2.Comparisons:
- • Type of insurance: Auto x RCV;
- • Workforce participation x Parts budgets;
- • Cost of claims in referenced garages x non referenced
garages;
- • Cost of claims in car dealerships x general
guidelines;
- • Number of Claims x Number of inspections;
- • Authorized Budgets x Released Budgets.
3.Evolutions:
- • Monthly evolution of the average claim per region of
attendance;
- • Monthly evolution of the average claim of the major
national brands;
- • Monthly evolution of the workforce values x parts.
4.Special Statistics:
- • Statistics with global closing of all claims attended by
AUTO REG;
- • Benchmarking with the numbers obtained in transactions
with the 10 largest customers, with total confidentiality of
data;
- • Capacity of creating customized statistics, according to
customer needs.